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Terms & Conditions

Dispatch & Delivery

Autel drones and drone accessories are sold and delivered within New Zealand, dispatched from our Auckland office. Orders received before 11am are dispatched on the same day, and those received after 11am are dispatched on the next working day, excluding weekends.

It takes between two and four working days for deliveries to reach their destination.

Fees for delivery are a flat rate of $15 (incl GST) per order.

Warranties & Returns

All Autel Drones New Zealand drones and drone accessories are warranted to be free from defects in materials and workmanship for a period of one year from the date of order as shown on the order invoice. If an item purchased from us is repaired it will have a six month warranty from the repair date.

If there is a discrepancy between the warranty information on this page and the length of warranty or terms stated on the warranty card and/or in the instruction manual included with the product then the information on this website should be regarded as valid.

The warranty applies only when the product is used as intended and under normal conditions. The warranty does not apply when damage is caused by wear and tear, accidents, corrosive substances, water, misuse, neglect, or where the battery life runs out. In all cases the warranty is limited to the value of the product. This does not affect your statutory rights.

If there are any questions regarding an order please contact us. If the query cannot be addressed over the phone, and an item purchased from us should be returned, return the item in full original packaging with a note detailing the issue, along with full contact details and a contact name, to our Auckland office at:

156G Bush Road
Auckland 0632
New Zealand

(Autel Drones New Zealand is not open to walk-in traffic)

The customer is responsible for paying to return an item to our service department in Auckland.

Promotions & Discounts

Only one promotion or discount applies to any single item at a time. If two or more promotions apply only one can be used. In the event of a discrepancy the one that results in the lower overall order value will apply.

Interest Free Payments with Gem Visa / Gem CreditLine

Interest free payments are available when Gem Visa / Gem CreditLine is used as the payment method:

  • 12 months interest free is available with a minimum spend of $250.
  • 24 months interest free is available with a minimum spend of $500.

Credit and lending criteria and fees apply, including a Gem Visa $55 establishment fee and annual fees ($52 Gem Visa / $50 Gem CreditLine).

Prevailing interest rate (currently Gem Visa 25.99% p.a. / Gem CreditLine 29.95% p.a.) applies after any interest free term ends.

Paying only the minimum monthly repayment of 3% of the outstanding monthly balance or $20 (whichever is more), will not be sufficient to repay the purchase amount(s) within the promotional period.

Amount payable will be shown on your monthly Gem Visa statement.

Credit provided by Latitude Financial Services Limited.